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Keyword：Cream jar    Lotion bottle

Online
0575-8212-1689
Wang
Tina Pan
Wang
Nick Zhu
Wang
Elin Shi
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Julia Chen
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Gavin Ying
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Michael Li
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Stephen Xu
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Susan Su
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Johnny Jiang
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Linda Cui
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David Jiang
Service time:
9:00 - 16:00

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Q & A
Question

Is it possible to provide sample? If sample can be supplied, shall we pay the sample fee?

Answer

If a common sample is needed, we shall not charge for the sample fee. But the delivery cost shall be paid by the client. If more than three individual samples are needed, the client needs to pay the sample fee. Besides, if the sample of new product is needed, the sample fee shall be paid. To avoid the waste of sample, if a client is not satisfied with the sample upon receipt, please return the sample and we shall also return the sample fee. But the delivery cost shall be paid by the client. We can post the returned sample to other company in need, which we hope can be understood by our client.

Question

If product can be customed?

Answer

Yes.

Question

Can printing be carried out? What materials are needed?

Answer

Yes. Making can be carried out according to the the client’s design, PANTONE color code or real sample.

Question

Can sample be designed according to the client’s requirements? What is the cost and duration of designing sample?

Answer

We can design sample as per customer’s requirements. But we must make sure mass production shall be conducted for the product, and process that ensures the quality safety shall be employed. If we cannot meet the customer’s requirements, we shall communicate with him or her without delay, which is aimed at avoiding problem to the mass production.

Sample designing fee: spraying + silk screen = 500 Yuan (each)

Moulding + silk screen = roughly 1,000 Yuan (each)

Question

Will the ordered quantity for the product be restricted? What is the MOQ?

Answer

Minimum order quantity: 5,000-10,000;

Different minimum quantity of order is required for different product. Maximum quantity of order is not required. We have an R&D Department and a Production Department. Therefore, we can supply whatever quantity you need.

Question

How long will it take to deliver the ordered products?

Answer

Usually around 35 to 45 days

Will inform before special occasion.

Question

What if the goods missing during transportation?

Answer

After confirming, arrange production to make up the goods at once. The logistics company shall take related responsibility.

Question

What is the mode of payment?

Answer

If printing is needed: 40% as deposit by T/T and the balance 60% paid on receipt copy of B/L;

If printing is not needed: 30% as deposit by T/T and the balance 70% paid on receipt copy of B/L;

Question

Is it possible to make out an invoice?

Answer

We can make out a 17%’ value added tax invoice.

Question

What is the complete order process?

Answer

Enquiry - sending sample- Testing order (pay the sample design fee) - Purchase order(40%’s advance payment) - Bulk order (60%’s balance payment) - delivery goods

Question

Can I pay a visit to your factory?

Answer

You are welcome to visit our factory. Your valuable suggestions are highly appreciated, and we shall make improvement without delay.

Question

Can you keep confidentiality of the design provided by client?

Answer

Of course. We shall keep confidentiality of the logo of every client, and will by no means disclose it. This is both our responsibility and our obligation.

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